Refund Policy

A legal disclaimer

At Total Health Genesis, we take great pride in crafting high-quality, handcrafted wellness products made with fresh, organic ingredients. Due to the perishable nature of our offerings and our commitment to purity, all sales are final once shipped.

Refund Policy - the basics

We do not accept returns or offer refunds on any products that have been opened, used, or shipped.

What to include in the Refund Policy

However, your satisfaction is important to us. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at totalhealthgenesis@gmail.com with your order number and a photo of the issue. We will gladly work with you to resolve the concern.

Please note:

Shipping costs are non-refundable.
We are not responsible for orders delayed, lost, or misdelivered due to incorrect shipping information provided by the customer.
Any product concerns reported after 48 hours of delivery may not be eligible for review.